The UPS Store Reviews

The UPS Store has an overall rating of 4.5 based on 28 reviews. Customer feedback on The UPS Store is mixed: The UPS Store reviewers highlight positive aspects like convenient locations, friendly staff, wide range of services, reliable shipping options, which strongly appeal to individuals and small businesses needing shipping and printing services. However, The UPS Store is often criticized for its higher prices than competitors, inconsistent service quality, long wait times, limited hours at some locations.

4.5/5.0

28 reviews

5 Stars

18

4 Stars

5

3 Stars

1

2 Stars

2

1 Star

0

All The UPS Store Reviews (28)
ChelseaButler_54
May 31, 2026
"Fast drop off, though parking was confusing"
I dropped off my return here and it was quicker than I expected. I was a little confused at first about where to park, but once I got inside the line moved fast and the guy scanned my code right away. Got my receipt and was out in maybe 3 minutes. Simple overall, just wish the parking situation was easier.
hello_evelyn852
May 28, 2026
"The price was laid out upfront, which..."
The price was laid out upfront, which I really appreciated. No random fees popping up later or anything like that. I mean, that’s the main thing I was looking for, just knowing what I’d be paying from the start. Straightforward experience overall.
David_fitzgerald72
April 21, 2026
"I’ve used them a handful of times and..."
I’ve used them a handful of times and everything has gone smoothly overall. The service itself is fine, but the shipping cost does feel a little high for what you’re getting. I mean, it’s not awful or anything, and I haven’t had any major issues, it just might not be the best deal if you’re shipping stuff regularly.
LEWIS
April 12, 2026
"Pretty trustworthy, honestly"
So far, I haven’t had any issues at all. It’s been reliable, really reliable, and I feel good about using it overall.
macy2000
April 11, 2026
"Super clean inside"
Stopped in and the place was actually really clean, which was a nice surprise. Easy to get in, grab what I needed, and get out without dealing with any annoying mess or dumb chaos.
kristi_May89
April 08, 2026
"The colors and paper stood out to me"
I paid the most attention to the colors and how the paper felt, and both were really good. The colors looked clean, the paper had a nice feel to it, and my flyers came out without any issues.
catherine_Moncrief99
April 07, 2026
"Pretty good passport photo service"
I needed a passport photo quickly and this worked out well. I’m usually not great at judging whether these photos look right, so I wasn’t totally sure at first, but it came out looking good and the whole process was fast and easy.
williammartin1636
April 07, 2026
"I used The UPS Store to send..."
I used The UPS Store to send a package across state, and it got there faster than I thought it would. I dropped it off around the afternoon, and the tracking updated quickly too. Everything was simple, no issues at all. I’d definitely use them again if I need to ship something in a hurry.
RECTOR
April 02, 2026
"Tracking was close"
The updates seemed to line up with my package for the most part. One of them was maybe a little late, but overall it was about right.
hello_mamie009
March 30, 2026
"Clean copies, slight wait"
The copies came out nice and clean, and the sizing was right, so no complaints there. The staff helped me quickly too. I did end up waiting a little longer than I thought I would, but it wasn’t a big deal. I was kind of just standing there thinking about the rest of my errands anyway.
SERRANO
March 24, 2026
"Got it fixed in the end, but it was a hassle"
I stopped by The UPS Store to drop off a package, thinking it would be a quick in-and-out errand. Somehow there was an issue with the drop-off, and what should’ve been simple turned into me making call after call trying to get it sorted. To be fair, the staff did eventually fix the problem, and I appreciate that. But by the time it was resolved, I was frustrated. I just expected things to move a lot faster and with less back-and-forth.
MariePugh_12
March 07, 2026
"Honestly, whoever runs this made mail way less annoying"
I’ve been using their mailbox for a few months now, and it’s been really solid. My mail shows up when they say it will, and I haven’t had any packages go missing so far. I blame whoever runs this for making the whole thing way less stressful than I expected
ChristineDiem
March 02, 2026
"My damage claim got resolved quicker than I thought"
I had to file a claim for a package that showed up damaged, i expected it to be a bit of a hassle. But they handled it quickly and kept things moving. From my experience, it felt like they actually took the issue seriously, which I appreciated.
Brandon_dealba01
February 22, 2026
"Amazon return was surprisingly easy"
I had a couple Amazon returns to deal with and took them over to The UPS Store. I remember walking in kind of annoyed, expecting it to be a whole thing, but the guy just scanned my code, packed everything up for me, and I was out of there in maybe two minutes.
It stuck with me because returns usually feel like such a hassle. Later that day I got the refund notice too, which was a nice little relief. Super easy experience, no stress at all, and I’d definitely use them again.
william_Thompson98
February 20, 2026
"I stopped by The UPS Store to get..."
I stopped by The UPS Store to get a document notarized it was much smoother than I expected. The guy helping me checked my ID, showed me exactly where to sign, and had everything wrapped up in about 10 minutes. The price seemed fair too. A friend had recommended going there for notary stuff, and I’m glad I listened. I’d definitely go back if I need something notarized again
debra-Brown
February 19, 2026
"I stopped in to ship a return and..."
I stopped in to ship a return and fully expected to be stuck in line forever, but nope, I was out in like five minutes. There were a few people ahead of me, but the staff kept things moving without making it feel rushed. it was a nice surprise. Anyway, I hate waiting in shipping lines with every fiber of my being, so this was a win. Way better than some other places I’ve tried.
hello_david172
February 13, 2026
"Nice staff, decent visit"
The staff seemed nice and pretty much knew what they were doing. They helped me get my package mailed without it turning into a whole thing. I did have to wait a little bit, maybe a few minutes or so, but overall it was a good experience.
juan1993
February 11, 2026
"Really helpful staff"
The staff were really helpful and made everything super easy. Great service all around, thanks!
hello_suzette002
February 05, 2026
"Reliable every time"
I’ve used The UPS Store a handful of times now to send things to family and take care of a return , and it’s been easy each time . The packages got where they needed to go when they were supposed to , and the tracking was clear enough that I wasn’t left wondering what was happening .

The staff at my local store have been friendly and helpful too , but the main thing for me is that nothing has gotten lost or delayed . It’s been simple , dependable , and no drama , which is really all I want
david2003
January 28, 2026
"Yeah, the box got here totally fine, like..."
Yeah, the box got here totally fine, like... no dents or anything that I noticed. It looked like they actually handled it with care, which was nice

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